Account deletion

Delete your BirdLog AI account

BirdLog AI does not ask you to create a named account. It uses an anonymous, device-linked identifier for usage limits and purchase access, so deleting your account means deleting the service-side records tied to that identifier.

Request deletion in the app

  1. Open BirdLog AI and go to Settings.
  2. Tap Delete account.
  3. Tap Send request. The request covers the account on that device, and the app shows Request received once we have it.

If your version of BirdLog AI does not show Delete account in Settings yet, update the app or use email instead.

Or request deletion by email

  1. Email us at the address below with the subject Delete BirdLog AI account data.
  2. Include the app name BirdLog AI.
  3. If you can, include any device ID the app shows and an Apple or Google order ID for any purchase, so we can locate the right records.
Email [email protected]

When it happens

We aim to finish deleting eligible data within 30 days of receiving your request, whether you send it in the app or by email. Until then, your account keeps working.

What we delete

  • The device identifier and the usage-limit and purchase-entitlement records tied to it.
  • Bird photos and request details you sent for identification, and results our service still holds for that identifier, where we can reasonably locate them.
  • App event and diagnostic records tied to that identifier.

Data on your device

Saved sightings, notes, life list entries, and any sighting locations are stored on your device. Delete them in BirdLog AI, or uninstall the app, to remove them. This does not require a request to us.

What may be retained

Purchase, refund, tax, legal, fraud-prevention, or security records may be kept only for as long as required for those purposes. Apple and Google keep their own purchase history independently of us.

Cancel subscriptions separately

Requesting deletion does not cancel an active App Store or Google Play subscription. To stop future charges, cancel it in the store where you subscribed.

Need help?

Contact [email protected] and include the app name and any order information you have.

The Sky Bringup, LLC