Support
Need help with BirdLog AI? Check the FAQ below or contact us directly.
Frequently Asked Questions
How do I identify a bird with BirdLog?
Open the app, tap the camera button, snap a clear photo of the bird you see, and BirdLog's AI returns the species, confidence, and field marks in seconds.
Does BirdLog work offline?
Identification requires an internet connection because the AI model runs on our servers. Your saved life list and sighting log remain fully accessible offline.
Why does BirdLog ask for location access?
Location is optional. When granted, BirdLog tags each sighting with the GPS coordinate so your life list reflects where you spotted each species. You can decline and still use identification.
Is my sighting data stored on your servers?
No. Your life list, photos, and sighting log are stored only on your device. Photos are sent to the AI for analysis and discarded after the response is delivered.
What does BirdLog Premium unlock?
Premium unlocks deeper notes for each identification, including range and migration context, habitat and diet, similar-species comparisons, and observation context.
Where are my sightings stored?
Your saved sightings, notes, life list, and optional sighting locations stay in BirdLog AI on your device.
How do I cancel or refund a subscription?
Subscriptions and refunds are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device, or contact Apple Support directly.
Still need help?
Send us an email and we'll get back to you as soon as possible.
support@skybringup.com